We pride ourselves on making your contact center a point of pride. With decades of experience across a variety of industries, our team can tackle any and all aspects of your contact center needs — from requirements definition, planning, and development through ongoing operations — and specializes in providing efficient solutions for complex challenges, like extensive call handler training or complex systems integration.
Our team of in-house trainers and system integration professionals combine to offer you a customized, cost-efficient and effective solution. And our carefully screened and highly trained team of customer service professionals deliver quality and caring service that sets you apart. All of our call handlers receive least six weeks of targeted information processing and customer service training to prepare them for the exact type of challenges they’ll encounter in your contact center environment.
Our specific resources, experiences, and services include:
- IT help desk (Tier I and II)
- Information and referral lines
- 24×7 telephone answering services
- After-hours emergency and crisis support
- Customer service lines and complaint processing
- Employee response services
- Facility reservations and payment processing
- Inbound order processing
- Media information lines
- Outbound surveys
- Overflow support